Privacy Policy for Enfield Healing Centre
Last Updated: 31 October 2024
Enfield Healing Centre (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our website, including our membership, booking, and eCommerce services.
By accessing our website or using our services, you consent to the collection and use of your information as described in this policy.
1. Who We Are
Our website address is: https://enfieldhealingcentre.com. Enfield Healing Centre offers private memberships, appointment bookings, and eCommerce services, prioritising the security and privacy of your data.
2. Information We Collect
We collect personal information in the following circumstances:
- Membership Registration: When you register for a membership via Paid Memberships Pro.
- Booking Appointments: When you schedule an appointment via our booking calendar, powered by Amelia.
- Purchases: When you buy products, services, or gift cards via WooCommerce and associated plugins.
- Comments and Forms: When you leave comments on our site or use contact forms.
- Email Marketing: Upon signing up for a membership, you will automatically be enrolled in our email newsletter through Mailchimp to receive relevant updates and promotions.
The types of personal information we collect include:
- Contact Information: Name, email address, phone number, and mailing address.
- Billing Information: Billing address and transaction history related to purchases on our website. Note: We do not store or access your full credit card details; all transactions are securely processed by Stripe.
- Account Information: Username and password for accessing our members-only area, securely stored and encrypted.
- Technical Information: When you interact with our website, we collect your IP address and browser user agent string for spam detection and security purposes.
3. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., YouTube videos, images, articles). Embedded content from other websites functions identically as if you visited the external site. These sites may collect data, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.
4. How We Use Your Information
We use the personal information collected to:
- Provide Services: Process memberships, schedule appointments, and manage purchases.
- Communicate with You: Send confirmation emails, respond to inquiries, and notify you about appointments, memberships, and purchases.
- Process Payments: Securely manage payments and billing through Stripe.
- Email Marketing: Automatically enrol new members in our Mailchimp email list to share updates, promotions, and relevant content.
- Personalise Services: Tailor your experience with relevant services, offers, and content.
- Comply with Legal Obligations: Fulfil our legal obligations, resolve disputes, and enforce our agreements.
5. Who We Share Your Data With
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:
- Service Providers: Trusted third parties who help us operate our website and conduct business (e.g., Stripe, our payment processor; Mailchimp for email communications; and YouTube for video content). These providers adhere to confidentiality agreements.
- Legal Requirements: When required by law, or in response to valid requests by public authorities (e.g., a court or government agency).
- Spam Detection: Visitor comments may be checked through an automated spam detection service.
If you request a password reset, your IP address will be included in the reset email.
6. Data Retention
We retain personal information for the lifetime of your membership unless you request deletion. If you request removal, we will delete your data except where retention is required by law, administrative, or security purposes.
- Comments: Comments and their metadata are retained indefinitely for easy recognition and approval of follow-up comments.
- User Profiles: For users registered on our site, we store personal information within their profiles. Registered users may view, edit, or delete their information at any time, with the exception of changing their username. Website administrators can also view and edit this information.
7. Your Rights Over Your Data
You have the following rights concerning your data:
- Access: Request an exported file of your personal data that we hold.
- Correction: Request that we correct any inaccuracies in your data.
- Deletion: Request the deletion of personal data, subject to administrative, legal, or security obligations.
To exercise any of these rights, please contact us using the details provided below.
8. Data Security
We implement robust security measures to protect your data, including:
- SSL Encryption: To secure data transmitted between your device and our servers.
- Access Control: Limiting access to personal information to authorised personnel only.
- Secure Storage: Storing data on trusted platforms that comply with data protection regulations.
While we strive to protect your data, no method of transmission or storage is entirely secure.
9. International Data Transfers
As our website is accessible worldwide, your data may be transferred outside your country of residence. We use appropriate safeguards to protect your information in compliance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted with the “Last Updated” date, and where required, we will notify you of significant changes.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:
Enfield Healing Centre
Email: enfieldhealingcentre@gmail.com
Your privacy matters to us. Thank you for trusting Enfield Healing Centre with your personal information.